POLICIES
By booking a service or purchasing a product, you agree to the following policies.
Please read carefully before making a purchase or appointment.
1. Shipping / Pick Up Policy
All wigs are made to order unless stated otherwise. Processing times vary between 21-28 business days for all units. Ready to ship products will ship out within 1-3 business days.
Once your order has shipped, you will receive a tracking number via email. Please ensure your shipping information is correct at checkout. We are not responsible for lost or stolen packages due to incorrect addresses. All packages must be signed for.
Shipping delays caused by the carrier are beyond our control. If your package is delayed or lost, please contact the shipping carrier.
Expedited shipping options are not available.
For pick up orders, a photo ID that matches the order number must be presented. A signature will also be needed confirming all items are picked up in the desired condition. If someone else is picking up on behalf of the original purchaser, a photo ID of the original purchaser and a photo ID of the authorized pick up person must be presented. A signature will also be needed to confirm the pickup of all items.
Orders will not be released without the required identification and signature verification.
2. Returns & Exchanges
Due to the nature of our products, all sales are final. We do not offer returns or exchanges on wigs, hair extensions, or custom orders for hygiene and customization reasons. Please ensure your head measurements are correct, your parting choice is correct, and you’re aware of the texture you choose.
If you receive a defective item, you must contact us within 48 hours of delivery with photos of the issue. We will assess the situation and determine a resolution.
If an incorrect item is sent, we will issue a replacement once the original item is returned, unused, and in its original condition.
3. Allergic Reactions
We use high-quality products, but it is the client’s responsibility to be aware of any allergies to adhesives, lace materials, or hair products.
If you have known sensitivities, please notify us before your appointment or purchase. We are not responsible for any allergic reactions that may occur.
4. Deposits, Rescheduling & Cancellations
A 50% non-refundable deposit is required to secure all appointments. This deposit is applied to your final balance.
You may reschedule your appointment once with at least 12 hours of notice.
Cancellations result in a forfeited deposit. Please reach out if you need help rescheduling last minute. No-call/no-show appointments will be blocked from future bookings.
5. Late Policy
A 15-minute grace period is allowed. After 15 minutes, you may be required to reschedule. If you arrive late and we can still accommodate you within the scheduled time, a late fee may apply.
Consistently late clients may be refused future appointments.
6. Ensuring Order and Policy Information is Correct
Please double-check your personal details, including shipping address, email, and phone number, when booking or making a purchase.
Incorrect information may lead to missed appointments, lost packages, or delays in order processing. We are not responsible for issues caused by incorrect details provided by the client.
By booking an appointment or making a purchase, you acknowledge and agree to these policies. We appreciate your business and look forward to providing you with high-quality service!
For any questions, please contact us at support@poisedbueatee.com