Refund policy

 Returns & Exchanges

Due to the nature of our products, all sales are final. We do not offer returns or exchanges on wigs, hair extensions, or custom orders for hygiene and customization reasons. Please ensure your head measurements are correct, your parting choice is correct, and you’re aware of the texture you choose.

If you receive a defective item, you must contact us within 48 hours of delivery with photos of the issue. We will assess the situation and determine a resolution.

If an incorrect item is sent, we will issue a replacement once the original item is returned, unused, and in its original condition.

By booking an appointment or making a purchase, you acknowledge and agree to these policies. We appreciate your business and look forward to providing you with high-quality service!

For any questions, please contact us at support@poisedbueatee.com