Shipping policy

Shipping Policy 

All wigs are made to order unless stated otherwise. Processing times vary between 21-28 business days for all units. Ready to ship products will ship out within 1-3 business days.

Once your order has shipped, you will receive a tracking number via email. Please ensure your shipping information is correct at checkout. We are not responsible for lost or stolen packages due to incorrect addresses. All packages must be signed for.

Shipping delays caused by the carrier are beyond our control. If your package is delayed or lost, please contact the shipping carrier.

Expedited shipping options are not available.

For pick up orders, a photo ID that matches the order number must be presented. A signature will also be needed confirming all items are picked up in the desired condition. If someone else is picking up on behalf of the original purchaser, a photo ID of the original purchaser and a photo ID of the authorized pick up person must be presented. A signature will also be needed to confirm the pickup of all items. 

By booking an appointment or making a purchase, you acknowledge and agree to these policies. We appreciate your business and look forward to providing you with high-quality service!

For any questions, please contact us at support@poisedbueatee.com